Samsung issued a recall on all Galaxy Note7 smartphones over battery problems. The recall, which was announced September 2, comes only two weeks after the device was released worldwide.
According to a Samsung press release, there have been 35 reported Note7 battery issues worldwide. The company is working with suppliers to identify which devices may be affected by the flawed batteries. Samsung works with three different battery supplies for the device so not every phone is at risk.
In an interview with The Guardian, Koh Dong-jin, president of Samsung’s mobile business, said, “We have received several reports of battery explosions on the Note7.” Photos and videos have been spreading across social media showing the aftermath of the fires. In the press release, Samsung stated, “Because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.” For anyone who currently has a Note7 device, Samsung will voluntarily replace it with a new one in the coming weeks.
This recall comes at a critical time for the electronic giant. According to research by the International Data Corporation, Samsung held the largest share of the global smartphone market in June at 22%. The company’s Galaxy S7 device was well received earlier this year, however, company shares fell after issues with the Note7 arose. If Samsung continues to suffer from device issues, it could put them at a disadvantage when Apple unveils their latest iPhone on September 7.