Samsung Recalls Over 2 Million Washing Machines

November 13, 2016

Samsung is recalling about 2.8 million top-load washing machines in the U.S. due to reported impact injuries, according to Reuters. The company is no stranger to recalls in 2016. In September, Samsung issued a global recall for over 2.5 million Galaxy Note 7 smartphones due to a factory defect with the phone’s battery.

 

According to the U.S. Consumer Product Safety Commission (CPSC), the top of the washing machines can unexpectedly detach from the frame during use, which poses a risk of injury from impact. USA Today reported that Samsung has also received 733 reports of "excessive vibration" in the washing machines.

There have been nine confirmed reports of injuries including a broken jaw and an injured shoulder due to the washing machine defect, said the CPSC.

 

The recall involves 34 models of top-load washing machines that were made between March 2011 and November 2016. The top of these washing machines could separate when a high-speed spin cycle is used for washing bedding, water-resistant or bulky items, Samsung said. Samsung is offering two options for customers that own a washing machine model, getting the washing machine repaired from the store it was purchased from or accepting a rebate to buy a new model.

 

John Herrington, the Samsung Electronics America's senior vice president and general manager of its home appliances division, issued a statement regarding the recall of the washing machines. "Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said Herrington, according to USA Today. "We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized."

 

According to Reuters, the company has also been sued by some U.S. customers, who have stated that their machines (both washing machines and smartphones) "explode during normal use.” 

 

To verify if your washing machine is included in this recall, click here.

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